Lively Apps Support
  1. Lively Apps Support
  2. Support

Support

Welcome! You can raise Support requests from the options provided below. If you are looking for our documentation you can find it here.

  • Ask us a question or provide feedback

    Have a question about one of our apps? Need help with configuring something? We're here to help you.

  • Tell us about a bug or problem you're experiencing

    Found a bug in one of our apps? Anything not working as expected? Let us know and we'll get on it as fast as possible!

  • Request a new feature

    Have an idea for new feature or what we could improve in one of our apps? We'd love to hear about it!

  • Raise a licensing related question

    Request a free Partner license or ask us about anything related to app licenses or purchases.

  • Get Your Diary Voucher (Data Center Diary users only)

    Existing Diary users in Data Centers, claim your 100% Diary voucher here and redeem it within the next 6 months.

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