Lively Apps Support
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Raise a licensing related question

Required fields are marked with an asterisk*

How can we help you? Include as much information as possible. Consider attaching screenshots, files, or exports if it makes sense.

Let us know what app your licensing question relates to. If it doesn't relate to any app choose "n/a".

Where is your Atlassian product hosted? Choose between Server, Data Center, and Cloud.

For Server and Data Center you should be able to see the version in the footer of your application. Leave blank if you're on Cloud.

We need the Server ID of your instance if you are requesting a Data Center license.

Let us know the number of paid users in your instance or write "unlimited" if you have an unlimited users license.

The SEN of your existing license, in case you have one.

Drag and drop files, paste screenshots, or browse

Attach anything that could help us help you! Screenshots, log files, and exports are always useful. If you want to include code in your request, consider attaching it as a .txt file here.

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